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4min chapter
Fixable: Kelli - “How do I deal with a communication breakdown?"
TED Business
How to Introduce a Secret Memo to the Doctors
"I think that if it's going to make communication better between the nurses and the doctors, then I don't think it's that big of a price to pay," he says. "This is a nurse driven initiative. And it's really centering and celebrating the physicians." He adds: "Instead of relying on their noticing our humanity, we're going to notice their humanity"
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