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#157 Listener phone-in (part 2)

UX Podcast

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Google's Normalization of Defects in Web Products

I think if we are car manufacturers and we are building stuff this way, then people would be dying or really unhappy. The thing I can't understand is that someone will kind of accept these level of defects in a web product,. But if you had to shit in a car, I can't read the speedo at all in my car, right? And the brakes work intermittently and occasionally it crashes the sat nav and the entertainment system totally crash. You don't hear these things with these other products. It's almost like we have actually, you know, endured people, we've coached them into accepting alevel of defects in web products. We've normalized it. Yeah, we've

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