The Pandemic and the Future of Work

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The next step of Delta's continuity emergence is reclaiming the international skies, not just the US skies. People were pronosticating that the pandemic would be the death of an airline like Delta which relied heavily on business travel on a premium experience. At our expenses, it actually turned out to be just the opposite. We have today far more of our revenues come outside of the main cabin,. When you measure that against all the revenues, we get them premium services and our loyalty programs... Our business model passed that test.

With deserted airports, vaccine and mask mandates, and pandemic-prompted staff departures behind it, Delta Air Lines is once again soaring, recently sharing $563 million in profits with its employees. CEO Ed Bastian, in his third appearance on Rapid Response, talks about capitalizing on the big decisions made amid Covid darkness — from airport renovations to investing in free Wifi — and the opportunities and challenges of adding 25,000 new employees over the past year. Sharing insights on managing tumultuous shifts, as well as his evolving perspective on topics from wellness to business travel, Ed reveals the secrets to first class leadership, including the importance of a good night’s sleep.

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