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Rapid Response: Finding windows of opportunity, w/Delta CEO Ed Bastian
Masters of Scale
The Pandemic and the Future of Work
The next step of Delta's continuity emergence is reclaiming the international skies, not just the US skies. People were pronosticating that the pandemic would be the death of an airline like Delta which relied heavily on business travel on a premium experience. At our expenses, it actually turned out to be just the opposite. We have today far more of our revenues come outside of the main cabin,. When you measure that against all the revenues, we get them premium services and our loyalty programs... Our business model passed that test.
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