How to Pace a Customer

Irrational behavior is one of the most difficult behaviors to deal with. When someone is being irrational, they don't listen to reason, logic, or even common sense. They are laser focused to fulfill a need. And, until that need is fulfilled, or they snap out of it, they are unpredictable and sometimes even dangerous. In this episode, we talk about some of the ways to communicate, and even "reel in" irrational people, to bring them back to a calmer, more rational state of being. If you value the show, and would like to show your support, shop on Amazon through my link at theoverwhelmedbrain.com/amazon. Same prices, and a great way to say Thank You for the show.