The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Bob Moesta, President At The Re-Wired Group

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Rewired Group and the Jobs to Be Done Methodology

Bob Westa is the president and CEO of the Rewired Group. He's one of the core figures in the jobs to be done methodology. "Jobs really came from this notion of what I call supply side jobs," he says. 'I needed to understand the jobs that consumers wanted to get done'

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