Rethinking Customer Success

This chapter examines the current challenges and perceptions surrounding customer success, highlighting issues such as ineffective leadership and internal obstacles. The speakers advocate for a reevaluation of customer success as a key driver of growth, emphasizing the need to adapt to evolving practices and integrate essential skills across departments.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app