2min chapter

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Martin Thwaites: Building Software for Production - Episode 271

Azure & DevOps Podcast

CHAPTER

Believing and Empathizing with Users and Deploying Software to Production

The speakers emphasize the importance of gathering information and finding solutions when addressing support tickets, rather than dismissing users as the problem. They also discuss the terms 'Picnic' and 'PepCAG' to describe user errors and briefly touch on the process of deploying software to production.

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