Our guests have the best experience when their questions are answered before they even ask them. There are many ways to do this, lots of which we have discussed in prior episodes like guidebooks and automated messages, but there is a third piece that’s super simple to implement. A third piece that is often more helpful for our older guests that shy away from technology and digital apps. This week we’re talking about old school guidebooks. Yes, printed versions. Should we have one in our rental? What should it consist of?
This week we’ll break down exactly how I do mine and will include:
- Why I only do one page
- What information exactly do we include on it
- Where to physically place them in your rentals
Check out our episode #31 on digital guidebooks
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