The Importance of Balancing Capability and Empathy

This chapter explores the relationship between capability and empathy, emphasizing the need to balance both qualities in order to build trust and charisma. The speaker discusses how some individuals, like Donald Trump, strategically lower their perceived capability to connect with others, while others struggle with being perceived as untrustworthy due to their intelligence. Effective communication and finding common ground are also highlighted as tools for turning critics into supporters.

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