You actually create the customer abatar that represents your users wants, needs and desires. Once you've created that, you can do thekeyboard research around then to find where in their buyers journey they are. The third at per is the digital medium, again, most common examples going to be your own web site. And there's people building massive brands on platforms that aren't their own web si rit so the medium could be a block post on your webside,. It could also be youtube, it could be google places where it could be yelp or pinchers' apstore. But the last piece of this is the nudge, right? Soeus, four steps

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