Navigating Customer Experience in the Ski and Restaurant Industries

This chapter delves into the challenges and strategies surrounding customer experience in the ski industry and restaurants, triggered by recent operational changes and shifts towards subscription services. It highlights the complexities of balancing revenue generation with customer satisfaction, while showcasing innovative approaches from companies like Chipotle and the Savannah Bananas. The conversation emphasizes the necessity of quality service and thoughtful operational models to enhance customer loyalty and overall experience.