The 4 key metrics are only going to be improvable to the limit of the system you find yourself in. The problem with hierarchies is you're tricking information one way, and often, if I have to ask someone to get something done, I'm waiting on someone else doing some work. So how can we make those systems such that they’re self-service? It's exactly the same with what we do when we are asking people to spin up VMs for us,. As they add more requests, it will keep the queue from backing up. If you've got a request coming into a service rather than taking it off an existing queue, then adding another message at the

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