How to Cope With Incivility and Rueness

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In some ways, incivility can hyjack the mind and make it very difficult to focus on other things. Surprisingly, people who experience rudeness end up in a severating on the thing that happened on the rude thing that was said to them. In the case of nurses, you know, pit patient safety is at risk, i think, a it's imperative that they find coping strategies so that they can attend to people properly.

It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.

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