In some ways, incivility can hyjack the mind and make it very difficult to focus on other things. Surprisingly, people who experience rudeness end up in a severating on the thing that happened on the rude thing that was said to them. In the case of nurses, you know, pit patient safety is at risk, i think, a it's imperative that they find coping strategies so that they can attend to people properly.
It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.
If you like this show, please check out our new podcast, My Unsung Hero! And if you'd like to support our work, you can do so at support.hiddenbrain.org.
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