The chapter shares an amusing encounter with an AI customer service system that creatively fabricates details when faced with missing information, leading to hilarious assumptions and interactions. It explores the limitations and quirky nature of automated customer service systems, as well as the confusion and corrections that arise from inaccurate data provided during customer inquiries.
This is the story of what happens when Evan Ratliff, co-host of Longform and a longtime tech journalist, makes a digital copy of himself, powered by AI, in order to understand how amazing and scary and utterly ridiculous the world is about to get.
In Episode 1, Evan clones his voice, hooks it up to ChatGPT and his phone line, and sends it off to tangle with customer service representatives.
New episodes drop on Tuesdays.
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