The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About It
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Enhancing Customer Engagement Through Personalized Communication
This chapter explores the crucial role of personalized interactions in online retail, showcasing the impact of effective communication. It introduces Kanzio, a tool that improves customer engagement and feedback through detailed information retrieval, along with innovative strategies like video fittings for enhanced customer satisfaction.
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