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2min chapter
Can you be sued for writing a bad review online?
Business Daily
Handling Online Reviews and Legal Threats in the Healthcare Sector
This chapter explores a clinic's strategy for managing online reviews, balancing positive customer interactions with legal actions against inaccurate or defamatory reviews. It recounts a case where a patient faced legal threats after a negative review and the eventual support she received in reposting her feedback.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode