The Role of Human Agents in Customer Service

Finn is a new AI bot powered by OpenAI's GBT4, the world's most advanced AI language model. Finn provides safer answers to complex problems and more accurate answers than any AI bot on the market. Fin was used to answer easy questions and then get routed to the team that's really helping out our support team. It exceeded my expectations with an 18% resolution rate - it's 29%. Every answer I've seen is either 100% correct or being handed correctly to an agent. Want to know more about Finn? Just visit intercom slashfinn.com.