The Impact of Trust and Leadership Accountability on TD Bank's Reputation

Last week, TD Bank released its quarterly earnings. For the first time in 21 years, they reported a quarterly loss – largely because they set aside US$2.6-billion to cover penalties in the United States related to failures in their anti-money-laundering program. All of this has people wondering … what is exactly going on at TD? How did a bank with a once-sterling reputation begin facing all these problems?

Tim Kiladze is a financial reporter and columnist for the Globe. He’s on the show to talk about what he and his colleagues have learned about TD’s culture shift that contributed to the company’s anti-money-laundering troubles, a leadership exodus, and questions around the company’s future.

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