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Scaling BERT and GPT for Financial Services with Jennifer Glore - #561

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

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AI Integration in Finance: Enhancing Customer Experience

This chapter explores the intersection of AI technology, particularly GPT-3 and transformer models, within the banking and finance sectors. It discusses the importance of hardware-software integration, the distinction between Dataflow as a Service and Data Scale, and the evolving role of natural language processing in improving customer service operations. The speakers emphasize the need for industry-specific adaptations of AI models to enhance efficiency, accuracy, and overall customer satisfaction in financial services.

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