The Essential Mindset for Exceptional Customer Service

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Episode 1781:

Derek Sivers unpacks why doing something unconventional, even if it feels wrong or counterintuitive, is often the key to growth. By embracing the discomfort of going against your instincts, you unlock creative possibilities and build resilience that sticking to the “right” path could never offer.

Read along with the original article(s) here: https://sive.rs/cs

Quotes to ponder:

"Doing the opposite of what feels right usually works better."

"When something is scary or hard, that's usually a sign you should do it."

"Conventional wisdom is the enemy of growth."

Episode references:

Thinking, Fast and Slow: https://www.amazon.com/Thinking-Fast-and-Slow/dp/0374533555

The War of Art: https://www.amazon.com/War-Art-Steven-Pressfield/dp/1936891026

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