’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
Gain Grow Retain
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What Are the Six Things That You Need in Implementation?
The second topic that we're thinking about here too, and this kind of plays into that is thinking about the transition points along the customer journey. Is there a couple of key things as you look at the kind of the selling motion and getting the right team involved from onboarding or implementation, as well as customer success? I think it's all about being educated about the next person up and what they need to do in order to be effective at their job.
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