AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
Gain Grow Retain
What Are the Six Things That You Need in Implementation?
The second topic that we're thinking about here too, and this kind of plays into that is thinking about the transition points along the customer journey. Is there a couple of key things as you look at the kind of the selling motion and getting the right team involved from onboarding or implementation, as well as customer success? I think it's all about being educated about the next person up and what they need to do in order to be effective at their job.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode