Updates on Teams Phone Routing and Contact Center Integration

This chapter explores key updates to phone routing in Microsoft Teams, emphasizing the calling features associated with agent queues and auto attendants. It also highlights the introduction of the first certified Unify contact center and the integration of Azure communication services.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app