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Introduction
Heather Shea: Today on the podcast, we're going to be discussing effective strategies or approaches that institutions can employ to overcome administrative barriers and promote student success. We're joined by two experts in navigating institutional silos to talk a bit about several cases from their own experiences. Dr. Scott Bass is author of a new book out last year called Admittestratively Adrift; Sharon Alston co-chaired American University's reinventing the student experience or rise project.