What's Your Process for Coming Up With Breakthrough Ideas?

What you do really matters and you need to do it well because it will ultimately impact customer satisfaction. That mindset, I think, has to permeate throughout the organization. If there was a piece of research that was done in our company, I made sure that I really dug deep into it,. You got to get that quiet time to reflect on what you're learning and think about the things that could lead to a big breakthrough idea or make your customers even happier.