6min chapter

Unchurned - The No. 1 podcast for Customer Success cover image

Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth ft. Paul Staelin (Vercel)

Unchurned - The No. 1 podcast for Customer Success

CHAPTER

Navigating Product-Led Growth in Developer Tools

This chapter explores the dynamics of product-led growth in developer-focused companies, contrasting user experiences between individual and enterprise clients. It emphasizes the roles of Customer Success Managers, community engagement, and the importance of net dollar retention to enhance customer experience and operational efficiency.

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