Transforming Conversations: The Power of Communication in Financial Services

In this episode, Rory speaks with Mary Schmid, a communication and leadership educator specializing in the neuroscience of conversations. Discover how the different levels of conversation, informational, persuasive, and transformational—impact trust and connection, and why 85% of conversations are focused on levels one and two, which often fail to build meaningful trust. Learn about how practitioners can focus on curiosity, partnership, and sharing power to transform their client conversations. Mary emphasizes the importance of priming yourself before conversations and using body language effectively to establish trust, along with actionable strategies for enhancing communication. Are you curious about how neurochemicals like oxytocin and dopamine affect our conversations? Do you want to learn how to leverage these 'feel-good' chemicals to deepen client relationships? Get ready to uncover the answers to these questions and more in this neuroscience of conversation episode with Mary Schmid.