Decoder with Nilay Patel cover image

TSA’s chief innovation officer on surveillance, security lines, and surrendering to PreCheck

Decoder with Nilay Patel

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Measuring Success in TSA Operations

This chapter examines the complexities of assessing success in the TSA, comparing its public metrics to those in the private sector. It discusses key performance indicators, the balance between security and traveler experience, and the ongoing innovation pipeline aimed at improving airport security. Additionally, the chapter raises questions about civil liberties, public trust, and the effectiveness of current TSA practices amidst evolving security demands.

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