330 : Establishing Systems in Your Coffee Shop
Keys To The Shop : Equipping Coffee Shop Leaders
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How to Get Feedback From Your Staff in the Writing of an SOP
If you've got a draft of an SOP or a process, submit it to your staff and see what they think. It's important to get feedback because that is the beginning of buy-in from staff. If you want people to start making ice lattes a particular way, you've got to have a process for that written down. The first step there is going to be to prepare your staff.
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