Service Management Leadership - Change Management
Service Management Leadership Podcast
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What Are Your Business Outcomes?
Jeffrey T. Fertiller: As you start your new year, I want you to be thinking about what are those business outcomes? How can you with a little bit of a tweak here and a change there, align your process, your practice with those desired business outcomes? He says that's what we're all here for - co-creating value. And so putting on that hat, you may think, how do we increase our automation? That may help.
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