Getting to Know the CEO of Refine Labs and the Importance of Understanding Customers

Chris sat down for a Marketing Learning Session with Mentimeter employees, led by Johanna Fagerstedt. He emphasizes the importance of understanding customers deeply and collecting primary market research to build a successful marketing strategy. Chris also shares his top three most important KPIs for measuring marketing success and discusses the challenges and strategies for implementing a hybrid go-to-market model. He highlights the need for a mindset shift in marketing and the importance of focusing on a few key marketing channels rather than spreading resources too thin. Chris also shares his thoughts on the role of humor in B2B marketing and the balance between new business acquisition and customer retention.