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#01: Kendra Scott, Founder & Executive Chairwoman of Kendra Scott—Strive for Simplicity

How Leaders Lead with David Novak

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Customer Service - The Sister Rule

Kendra Scott: Treat your customer like you would your family and I give every single associate part time, holiday help, interns, the power to please. You do not have to ask for manager approval in a Kendra Scott store. "I think the mentality of customer service could be so simplified for businesses," she says.

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