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4min chapter
What a CEO Learned from Warren Buffett
Motley Fool Money
Prioritizing Customer Experience Through Strategic Leadership Decisions
This chapter highlights the significance of valuing customer experience over short-term profits, illustrated by the Kentucky Derby's capacity reduction for better attendee satisfaction. It also features insights from industry leaders on maintaining quality standards and the vital role of staff training and performance measurement in achieving consistent operational excellence.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode