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Misinformation Series – John Flagg & Antony Lo

The Knowledge Exchange

CHAPTER

The Four Things I Want You to Say to New Receptionists

"We have to think about the whole experience, because we are competing against those who are taught how to follow a certain protocol that ties to care even from cradle to grave," he says. "Your treatment can be boring as hell. You can do step ups, and you can do all these things... And had that great experience with different modalities of care?" 'You just have to have it as a priority,' John adds. "'I don't care if i feel like I ain't got no pain or not' That's where we lose it',  says daniel in his closing remarks. ''That's what makes us so good at our job.'

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