How Can We Understand Online Misinformation?
Is Business Broken?
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Navigating Misinformation on Social Media
This chapter explores the challenges social media companies face in managing user engagement while combating misinformation on their platforms. It critiques the effectiveness of strategies like Twitter's 'Community Notes' and discusses the insufficient responses from companies following public outcry over misinformation. The conversation also emphasizes the necessity for transparency, external regulation, and improved data accessibility to better understand and combat misinformation dynamics.
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