Service Design YAP cover image

Design's role in transformation programs with Livework's Ben Reason.

Service Design YAP

00:00

Intro

This chapter delves into the crucial impact of design within transformation programs, particularly focusing on service design. It presents a framework of six pillars essential for designer transformation and examines the interplay between designers and management consultants, alongside unique performance indicators symbolized as trophy cabinets.

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Transcript

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