How to Recover From a Twin Breakdown

Despite our the best efforts, sometimes these things happen. So it's very unfortunate. I hope people can bear with us. Do you get a phone call whenever twin breakdown? Does it escalate to you? It can be like, right? No, I get emails, very useful feedback sometimes. Sometimes, of course, people are a bit frustrated and I can understand that. But generally, it's very useful feedback, constructive ideas.