Why That Act Exemplifies Exceptional Service

Looking back at last month, I'm in awe of all we've been a part of. I had the honor of speaking at dozens of events around the country, participated in more than 100 media interviews, and shared SOUL ON FIRE with nearly half a million new friends at movie theaters nationwide.

It was a month overflowing with goodness, gratitude and grace.

And yet in the midst of that race, if I'm honest, I occasionally felt exhausted, a little lost and in need of others to guide me forward.

One of those moments occurred at Midway Airport. Let me explain.