CNN's John Sutter went on a field trip to Amazon. He met people who were angry with the company, but it was their loyalty that kept them there. One of those customers got evicted when his bank account froze up and he couldn't pay for rent. Another customer had ants in his bed after buying a book from Amazon. "You've earned this pissed off customer into a loyal brandist," says Sutter.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode