Why HR Must Understand the Business First
HR Leaders
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Engaging Frontline Workers: Bridging Generations and Technologies
This chapter explores the challenges of engaging frontline workers in industries like mining and manufacturing, emphasizing the importance of understanding their unique needs. It highlights the role of AI and technology in knowledge transfer and communication, particularly as organizations navigate generational dynamics and retain valuable insights from retiring employees. The conversation underscores the significance of seamless integration of new tools into existing workflows to enhance user adoption and address workforce management challenges.
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