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LLMs for Improved CX in Financial Services - with Mike Murchison of Ada
AI in Financial Services Podcast
Introduction
Mike Murchison is CEO of ADA, a company that specializes in automating communications channels to support and enhance customer experience operations for financial services firms. He joins Matthew DeMello on the show to talk about how AI tools like large language models are enhancing customer experiences in financial services. Mike: The most significant change now though is that AI is not only good at understanding your customers, it's also good at answering them automatically.
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