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11min chapter
209. Tal Morr, DMD, MSD - Managing Unhappy Patients & Building Your Reputation
Dental Digest Podcast with Dr. Melissa Seibert
Dealing with Unhappy Patients in Aesthetic Restorative Dentistry
They discuss the common situation of dealing with unhappy patients in aesthetic restorative dentistry. They share a specific case where the patient initially expressed satisfaction with the veneers they had placed, but later called to express dissatisfaction. The dentist explains their approach to managing these cases, which involves evaluating if any fault lies with them, offering to redo the work or charge a fee depending on the circumstances, and taking into consideration the patient's relationship and investment with the practice.
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