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This Week in Enterprise Tech (Audio)
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The Importance of Natural Communication in Service
We realized that there was a lot to do with service. So then we thought, okay, people text each other all the time. Like so then maybe by analyzing this text, we could figure out more about how they naturally interact. We're still trying to figure out how to deal with people understanding that it's not about trying to mess with their privacy but rather like to try to channel all that they say into something that provides value to everyone.
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