When you have software that has 500 or 1000 installs, the innovation equation is just harder. It's just really hard to change and do fresh new things while also servicing a huge customer base. So we have to think about how do we innovate in our capital structure? And what are the methodologies to make sure that constantly happens? If you're an organization that focuses on creating change for other organizations,you darn well better have the DNA internally that you are accustomed to change as well.

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