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Daniel Pink on the Power of Regret for Marketers

On Brand with Nick Westergaard

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The Importance of Regret and Value

The author says regret clarifies what we value and instructs us on how to do better. For marketers, it gives a window into the human psyche: What makes people tick? And knowing that or at least having a good hypothesis about that is essential for marketers. The conventional view is that we should ignore our regrets because they're telling us something.

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