Understanding Institutional Defensiveness in Crisis Communications

In this episode, Amanda Coleman, Crisis Communications Consultant and Author of Crisis Communications Strategies, discusses key insights from her current practice as a comms consultant and former Police Communication specialist. She explores whether organizations learn from past crises, the challenges of maintaining honesty, and whether transparency can be trained. Amanda also explains her philosophy of prioritizing people over reputation. Amanda also highlights common mistakes event organizers make, essential crisis management skills, and the importance of accurate information. She shares strategies to build and regain trust during crises and some of her hopes for the future of crisis communication