Evaluating Innovation: Measuring ROI in Knowledge Management

Ted sits down with Rodney Harrison, Shareholder at Ogletree Deakins and Co-Chair of the firm’s Innovation Council, to discuss how law firms can embrace innovation while navigating the unique demands of labor and employment law. From measuring ROI beyond profits to leveraging AI and data analytics for better service delivery, Rodney shares his expertise in driving practical, client-focused change within a large firm environment. Highlighting the cultural shifts required to turn cost into investment, this conversation offers law professionals a grounded look at what it really takes to innovate at scale.