Habit Number Five Is Something I'm Definitely Struggling With

"I feel like in any kind of, almost any kind of problem I've ever had in my life, it has been a failure to run the model of seek first to understand and then be understood," he says. "It's just sort of within those few pages of that chapter is what I've seen in like entire books around how to communicate empathetically." He also talks about trying to navigate when people are in an emotional state rather than a logical state. 'There's so much density packed into each of the chapters'