The Small Business Big Marketing Podcast with Tim Reid cover image

363 - How to build an empire by identifying a gap in the market with Kate Morris of Adore Beauty

The Small Business Big Marketing Podcast with Tim Reid

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You Can't Learn From People Who Love Your Work

Every single customer that orders from us the first time receives a little welcome pack in their order, which has a letter from me. They're given a whole bunch of listening ears right there and say, hay, come and come and talk to us about how your order was. And those the responses to that survey are all fed directly into the organization. The ones with the bran request, for instance, get fed and alerted straight to our to our buying team. So they know always, wo what come real time. Wea pass gueset, and in fact, wrote the forward to my book, j bayer says, hug yo hateus absolutely book on it.

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