369: Encore Episode! How to be a Cash Register Hero
Keys To The Shop : Equipping Coffee Shop Leaders
00:00
How to Slow Down the Line at the Cash Register
"This is a team effort. And sometimes it's not sneaky. It's actually for the good," she says. "I have come up to register before and i've whispered, hey, slow the line down a little bit." Don't just see how fast you can take an order and move the line down - make sure your baristas are getting their work done. Engage anchor the conversation with eye contact and smile.
Play episode from 24:24
Transcript
