If you have compelling evidence that there are people struggling with your product and you present that evidence to the higher ups and they still push back, you might be in the wrong place. "I really want people to know that on the one hand, I think at an individual level, you can make a difference," she says.
Design for Real Life is a profound and inspiring book. The more things become automated and robotic, the more evident the need to remain human becomes. This book compels us to strive to stay human especially in our approach to how we design for other humans. It deeply challenges the long-held status-quo of resistance to […]